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Contact Us — Just Casino Australia

Get in Touch

We welcome feedback, questions, corrections, and partnership enquiries from our readers. The fastest way to reach us is by email — we read every message and respond within two business days during the working week.

Email

For all enquiries, please write to:

[email protected]

To help us route your message to the right person, please include a clear subject line. Suggested formats:

  • "Privacy request" — for data access, correction, or deletion under the Privacy Act 1988.
  • "Content correction" — if you've spotted outdated bonus terms, broken links, or factual errors.
  • "Editorial enquiry" — questions about our review methodology or how we cover operators.
  • "Partnership" — for affiliate or content partnership proposals.
  • "Responsible gambling" — if you need help with self-exclusion concerns or related issues.

What We Can't Help With

justcasino-online-au.net is an independent review and information site. We are not the gambling operator. We cannot:

  • Look up your Just Casino account balance, transaction history, or KYC status.
  • Process deposits, withdrawals, or refunds.
  • Reset your operator login or recover your password.
  • Apply, modify, or cancel bonuses at the casino level.
  • Resolve disputes between you and the operator.

For any of these, please contact Just Casino directly through their in-platform live chat or support email.

Response Time

We aim to respond to all enquiries within 48 hours during Australian business days (Monday–Friday, AEST). Privacy-related requests are handled within 30 days as required by the Privacy Act 1988. During Australian public holidays or peak periods response times may extend to 3–4 business days.

If You Need Urgent Help

If you are dealing with a gambling-related crisis, please don't wait for our reply — free 24/7 confidential support is available immediately:

Legal notices and formal correspondence (DMCA / copyright takedowns, complaints, regulatory enquiries) should be sent by email with a clear subject line indicating the nature of the correspondence. We will acknowledge receipt within 5 business days and respond substantively within the timeframes required by applicable Australian law.

Editorial Feedback

Reader feedback is the single most reliable way our content stays accurate. If you have spotted information that is out of date, a bonus that no longer matches what's published on the operator's site, or a payment method that has been added or removed since our last update — please tell us. We will verify the information and update the page, usually within a few days. Corrections are credited where appropriate.

Last updated: 21 May 2026.

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